Tuesday, March 19, 2013

Later Review on Clairol Nice and Easy Nonpermanent Hair Color

Can I just be honest?  A whiny, complaining blog is the absolutely worst to read.

I never want to be that blogger.

But, I don't want to be a lier.  I don't want to recommend products that turn out to be a total disaster.

If you remember, I wrote a blog (click here to read it) about being chosen to try out Clairol's Nice and Easy nonpermanent hair color as part of a blogger program for facing coloring fears.

Initially, I loved the product.  The color was great.  The idea of not having to commit was fantastic.  The application was easy and felt good on my hair.  My blog about my first impressions with this product was completely genuine.

Sadly, it was too good to be true.

I used Clairol's Nice and Easy hair color more than once, and the subsequent applications were not reliable.   After my first blog, I went darker, and the color was still pretty, but I didn't feel like it was consistently gentle on my hair.  To my horror, the color would NOT wash out.  I developed a lovely roots stripe as the color simply would not fade.

I tried EVERYTHING... Ok, well maybe not everything.  I didn't shave my head.  While I typically am very anti-shampoo, because sodium lauryl sulfate is a curl killer (we'll save that for another blog), I used clarifying shampoo to no avail.  I tried grinding Vitamin C up into shampoo and letting it sit to loosen the color.  I only ended up with a nasty scalp rash.   I tried baking soda and vinegar rinses.  I tried hot oil treatments.  I tried almost every suggestion I could find on any hair forum anywhere and absolutely nothing worked.

In desperation, I contacted Clairol's customer service through their online chat line, and I realized I was in trouble.

This was my conversation.

(Name of the service rep changed for her privacy.  It's not her fault she works for a company that sells bad products.  She was nice and as helpful as she could be.)

Chrissy: Thank you for contacting Clairol!  My name is Chrissy.  How may I help you?
Anna Cirlot: Hi, I dyed my hair black with Clairol's Nice N Easy Nonpermanent hair color at the end of December, and it's not washing out evenly.  My roots are showing at the top, but the tips of my hair are still very dark black.  
Anna Cirlot: I really want to go back to my natural hair color, and I thought it was supposed to wash out evenly.
Chrissy: I am so sorry that you didn't like your results, Anna!  
Chrissy: Non-permanent colors are pretty shade specific.  They have just enough color deposit in them to wash out in about 24-28 shampoos or 4-6 weeks if you are not going any darker than the natural color.
Chrissy: If you do go darker than the natural color, it will put more pigment in the hair than it is able to lose in the normal time period.  This can cause the color to last longer than we would originally expect.
Chrissy: I am so sorry, but if the color hasn't washed out since December, I would have to suggest that you either continue to wash the hair and let the color come out naturally or you visit a salon to lighten the color.
Anna Cirlot: Ok.  Thanks for the advice.
Chrissy: It was a pleasure assisting you today.  Is there anything else I can help you with?
Anna Cirlot: Nope.  That's it.  Thanks.
Chrissy: If you have further questions about hair coloring or hair care, please feel free to chat with us again, or call our Clairol hotline at 1-800-CLAIROL (1-800-252-4765) Monday through Friday between 8:30 AM and 8:30 PM or Saturday between 9:00 AM and 6:00 PM, Eastern Time.
Chrissy: Have a great day, Anna!
Chrissy has disconnected.

That's where Clairol left me.  According to them, I should have known better than to dye my hair the shade I did.

Seriously, Clairol?  What was the whole blogger campaign about not being afraid to try a new color?  To take a chance at a bolder look?

Don't be fooled.  Clairol's Nice and Easy nonpermanent hair color may wash out for some, but it doesn't wash out for everyone every time.  

It's not low risk as promised.  They know that but still market it the same.  

In the end, I had to visit a professional hair salon to have my color fixed.  The results were so shamefully dramatic that my stylist (who is also a friend) entered my before and after photos in a makeover contest with my consent.  She totally rocked the hair fix, so I was completely cool with it.

Before: I soooo definitely hid my roots line when take this before photo.  I'll admit it.  I was too embarrassed to even take a photo for the blog.  Thankfully, I at least liked the rest of it black.
After: My stylist creatively highlighted and toned my hair until it all meshed together nicely.  It will take me months to get back to my natural color.  While I usually am a die hard curly girl, you can see the color better when it's straight.  Forgive the low quality iphone photos.

But, hello?  Wasn't the whole point of using a nonpermanent hair color to avoid hair dye mistakes like this?  Well, apparently not.

You've been warned.  Clairol's Nice and Easy nonpermanent hair color is not your friend.

I'm done with at home coloring jobs.

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